Thank you for shopping with Oak & Ember. We are committed to providing a smooth and reliable shipping experience for all of our customers.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or holidays.
- During high-demand periods, processing times may be slightly delayed.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
Estimated Delivery
- United States: 7–15 business days
- International Orders: 10–20 business days
Please note that delivery times are estimates and may be affected by customs, weather conditions, carrier delays, or holidays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on eligible orders.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment status.
Incorrect Address Information
Please ensure your shipping address is correct before placing your order. Oak & Ember is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed, lost, or arrives damaged, please contact us and we will do our best to assist you.
We are not responsible for shipping carrier delays once the order has been dispatched.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Oak & Ember
Email: dbecit@gmail.com
Address:
Derek Becit
327 Palmer Terrace Apt 1E
Mamaroneck, NY 10543
United States