At Oak & Ember, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Products must be returned in original packaging
- Proof of purchase or order confirmation is required
Certain items may not be eligible for return due to hygiene or customization reasons.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Gift cards
- Customized or personalized items
- Clearance or final sale items
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the item and packaging
- Description of the issue
We will work quickly to resolve the problem with a replacement or refund where applicable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Order Cancellations
Orders may only be canceled within 12 hours of purchase. Once processing or shipping has started, the order cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Oak & Ember
Email: dbecit@gmail.com
Address:
Derek Becit
327 Palmer Terrace Apt 1E
Mamaroneck, NY 10543
United States